Tagging (@vermeld)

Please see below how to communicate with your colleagues.

The big difference with Robin is that you can stay the owner of the conversation when you ask a question to a colleague.

To add in internal comment in a message, click on Comment (next to the Reply button)

By typing the @ sign, a list will show with all internal colleagues

Select the colleague you want, type your message and click on Add comment

NOTE: make sure the name is in blue so your colleague will receive a message in his/her inbox

The comment will show in chronological order in the ticket

The tagged colleague will receive a message in the Mentioned inbox

The tagged colleague (in this case Fred) needs to send a new internal message and tag the colleague who has asked the question (in this case Susanne) so she will receive a message that the question was answered.

When you want to leave the conversation, you can untag yourself by ticking the checkmark before your name.

You can now snooze the conversation if needed

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