Embedded Files
The full procedure how to handle a return request can be found in Orders - Returns or Orders - Withdrawal
How to add an RMA in Magento
How to add an RMA in Magento
Retrieve the order in Magento
Click on RMA (see image below)
Fill in or modify the applicable elements (see image below)
RMA Owner: select your name
Status: Change into correct status (See here for complete RMA status overview). Most common "Withdrawal (with return)"
Upload return label: see Systems - Monta - Returnlabel how to request a Returnlabel
Quantity to return: modify into correct amount
Reason to return: modify into correct reason
Item condition: modify into the Unopened or OpenedÂ
Resolution: modify into Refund or Exchange.
If the customer wants to exchange the product, add the new article number in an Internal Note after you have saved the RMA.
After all elements are filled in correctly, click on Save (right top)
NOTE: if the product is used or damaged, different procedures apply! Click here for the procedures.
Updates are sent by email every time the Status is changed.
The customer can also indicate that the parcel is shipped (this is not mandatory)
A colleague who handles the returns will take over after the returnlabel is sent to the customer
Please send returnlabels only via RMA to the customer
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