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Customers that for example dit not receive an order completely or not at all can fill in a claim at Paypal to get their money back. This has to be checked daily to make that the decision of paypal will be in our advantage.
Check daily if there are open claims at PayPal: https://www.paypal.com/disputes/
All correspondence about the claims has to be done in this interface so that paypal can give an honest judgement.
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