Manage product reviews

Visitors have the possibility to write a review for a product. By default, all reviews need to be checked by ourselves first in order to prevent wrong information to appear and to prevent spam on the page (bots are likely to try to fill in the form, even with Recaptcha).

How to approve or disapprove product reviews?

• Log in to the backend of Magento

• Go to Marketing > User Content > All Reviews

• Here you can find an overview of all product reviews, approved, pending and not approved

  • Approved reviews are already visible on the webshop

  • Not approved reviews are already checked by you or your colleague and has been disapproved

  • Pending reviews are new and need to be checked

• Click on Edit

• Read the review and if you are done checking, you can choose a new Status

• Then press Save Review

If you want to enter product reviews yourself, you need to enter them in the frontend and approve it in the backend.