Embedded Files
To retrieve an order, click on Sales and then Orders
Also click here for more information about archive and merge of the shops
You will see a list with orders, sorted by date of order
To retrieve an order, you can search in the searchbox on the left (e.g. by name or ordernumber)
You can also use different filters (e.g. dates, email adress, order amount) by clicking on Filters.
To open the order, simply click on it
Ordernumber: On the left top, starting with PFR in this case
Order date: The date the order was created
Order Status:
Pending: order was created by a colleague (not the shop) and not paid
Pending Payment: the payment is not completely finished
Processing: the order has been paid + sent to Monta. In Monta you can find additional information (status Queued, Picking, Shipped, Blocked, Backorder)
Complete: the order is paid, handled by Monta or Dab and shipped
Cancelled: the order was cancelled without payment
Closed: the order was refunded
Processing - external warehouse: this order is inserted in the Dab system
Customer Name: the name the customer inserted in the shop
Email: the email address the customer inserted. If you need to change it, click on Edit
Customer group:
General: regular customer with an account
Empty: Customer has no account
EU-B2B (VAT FREE): Customer has filled in a VAT number
B2B XXX: customer has a business account.
Address information
Billing adress: the invoice adress of the customer. This can be edited by clicking on Edit
Shipping adress: the adress where the parcel needs to be sent. This can be edited by clicking on Edit. Please click here for the procedure if an adress can be changed
Payment & Shipping method
For most payments (e.g. creditcard, ideal, banktransfer), we are using Mollie. Click here for more information
Other options are:
Channable Payment: used with 3rd parties sellers (e.g. Bol.com, manomano)
Shipping information
When shipped, you can click on Track Order. This will open a pop up with tracking information of the applicable carrier. You need to open the website of the applicable carrier and copy-paste the reference.
If Track Order is not visible, the order is not shipped.
Items ordered
In this part you can see the product(s) that have been ordered. In Subtotal you will see the amount the customer paid for the article (including the discount)
Please click here if you want to know how you can change the articles in the order
Comments
The comments on the left bottom of the order gives an overview of what has happened to it, the history. You should start reading from bottom to top.
You can see when the order was created, when payment was done and when handled by Monta etc.
Personal notes can also be added in the Comment field. Make sure to add your initials at the end of the line so others know who added it.
Order Totals
Subtotal: the order amount excluding transport cost
Shipping & handling: if shipping fee is added, it will appear here
Grand Total (excl Tax): the order amount excluding taxes
Tax: the amount of taxes to be paid
Grand Total (Incl.Tax): the total order amount
Total Paid: should always be the total order amount
Total refunded: in case the order was (partially) refunded, you will see the amount here
Total Due: should always be 0.00
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