OGO fulfilment centre UK

OGO is the warehouse management system for the UK orders (same as Monta for the other shops)

You can check orders and insert orders but normally only insert an order in Magento

3 different order statusses in OGO

• NEW/DRAFT = a new order, adjustments can be done by yourself or ogo customer care team

• COLLECTING = they are collecting the order, there is a picking list, changes or cancelling is no longer possible

• SHIPPED =  the order left the warehouse you will also find the t&t link

In OGO you can ask a question about the order by entering the order with the arrow and click on ask a question concerning order.

You can also contact ogo via service@ogoship.com

Stefano Girardi is taking care of the stock in OGO. You can check the current stock under products - products

In stock updates you can see the stock that arrived or is planned to arrive

1. Contact the Merchant Care team with the “Ask a question, considering order” button on the order that needs to be returned.

2. In your message inform

- SKUs that wished to be returned, number and weight of the parcels

- Preferred pick-up date and adders

- Contact person name and number

3. The Merchant Care team will contact the warehouse, and they will make a booking for pickup with DPD

4. You can then share the details with the customer once Merchant Care confirms the pick-up date for you.

5. DPD will collect the parcels from the customer.

6. The Merchant Care will inform you when the goods will be back at the warehouse