A refund can be done by a few people within the team.

Refunds are handled via Mollie (for the actual Refund) and a Credit Note in Magento (for administration purposes)

In case of changes to an order, it might be needed to refund the order for administration purposes only. 

Customers should receive their refund approximately 5 working days after the pump arrived at Monta. 

In Magento, the status of the order will be changed to Closed when the order is completely refunded

Credit memo

If an order has been (partially) refunded, a credit memo will be made by the people in charge of refunds (Pascal, Ashley or Aaron)

There are 2 different ways to refund:

• Refund (applicable amount will be credited to customer's bank account):
  This is used in case of returned goods, cancellation of an order, when customer receives a discount after payment (e.g. TDMG)

• Refund for administration purposes (no money credited to customer's bank account):
  This is done in case a customer wants to modify his order to a different product

The difference is not visible in the credit note. If it was a refund for administration purposes only, there will be comments added to the order.

It is very important that the amount paid and the amount in Magento match 100%.